Call Center Supervisor
Call Center Supervisor
- As an Inside Sales Supervisor, you will be responsible for managing inbound sales calls and day to day operations
- You will ensure technology is utilized by the sales agents to meet performance and service levels.
- The successful candidate will be able to analyze data to drive team performance and achieve results.
- Triton Technologies is an outsourced customer support firm. Our agents take customer service and sales calls for a number of brands/products.
- Since 2001, Triton Technologies has been an industry leader in tele-services.
- Not just a call center, not just sales. We are a technology company with both call centers and remote agents across the country.
- We partner with reputable brand clients and deliver a well-connected customer experience.
- Conduct daily team meetings and coaching forms
- Coach live sales calls to maximize performance
- Evaluate performance with key metrics and provide one on one coaching with sales agents as a team or one on one
- Collect and analyze team data to prepare reports for the shift and upper management
- Ensure adequate staffing levels to limit call abandonment and maximize efficiency
- Train agents on new programs
- Review sales goals with sales agents and ensure they know where to find their reports and stats
- Handle all corrective action for your agents in the areas of attendance, availability, compliance, and overall sales performance
- Minimum one-year supervisor experience
- Minimum two years call center experience required
- Minimum two-year sales experience required
- Virtual Call Center experience strongly preferred
- Customer Service Experience Required
- High School Diploma, GED, or equivalent required
- Proven problem-solving ability
- Able to remain calm and courteous under pressure and navigate tense situations, especially during busy hours
- Understanding of reporting and experience in basic analysis
- Proficiency with technology, especially computers, software applications, and phone systems
- Sales closing ability as you will be coaching, training, and taking over calls
Triton Technologies is an equal opportunity employer and welcomes diversity. Candidates must be able to pass a pre-employment background screening and drug test.